Ember values your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, and protect personal information from individuals who visit our website or use our digital services. It explains what data we gather, how it’s used, and the limited circumstances in which it may be shared. This Policy reflects Ember’s commitment to privacy and data security aligned with industry standards.

We may update this Policy periodically. To stay informed, we recommend checking this page regularly. If we plan to use personally identifiable information in a significantly different way than initially stated, we’ll notify you via email and offer an opt-in or opt-out.

This Policy applies solely to Ember and governs data collected through our website. By using embercandlecollection.com, you agree to the practices outlined in this Policy. This policy doesn’t apply to websites or services we don’t own or manage. Please review their privacy policies before submitting any personal information.

This Policy Covers:

• What personal information we collect
• Why we collect personal data and our legal basis for doing so
• How we use and share the data
• Your choices regarding your information
• Security measures we take to protect your data

Information We Collect

Providing personal data is optional, but some features may not be available without it. We collect:

1. Information you voluntarily provide – such as your name, email, shipping/billing address, and payment details during purchases or form submissions.
2. Automatically collected data – including cookies, server logs, IP addresses, browser types, and device information.
   

We may also collect non-personal demographic data (e.g., age, gender, income bracket, device type) and analyze browsing behavior to enhance user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect how some parts of the site function.

Why We Collect Your Information

We use your information to:

• Deliver services and fulfill orders
• Improve our website and offerings
• Send promotional materials (with your consent)
• Conduct research or surveys (with your consent)
• Customize your experience

We retain your data only as long as necessary for business or legal purposes.

How We Use & Share Your Data

Ember does not sell, lease, or rent your personal information.

Your data may be used to:

• Operate and improve our website
• Fulfill product orders and services
• Notify you of new products or updates
• Conduct internal research and gather feedback

We may partner with trusted third parties (e.g., email providers, shipping services, analytics platforms). These partners are contractually required to maintain confidentiality and use your data only to perform services on our behalf.

We may also include tools from social media platforms (e.g., Facebook, TikTok, Instagram), which may collect data per their own privacy terms.

When Information May Be Disclosed

We may disclose your information:

• To fulfill your service or order
• With your consent
• When anonymized for analytics
• If required by law or regulation
• To auditors or legal counsel under confidentiality
• To protect Ember’s legal rights or enforce policies

Non-Marketing Communications

We may send non-marketing communications like security alerts, service changes, or account notifications. These are essential and do not require prior consent.

Children’s Privacy (Under Age 13)

Our site is not directed toward children under 13. We do not knowingly collect data from children. If data is collected inadvertently, it will be deleted unless we obtain verifiable parental consent.

Your Choices

You can opt out of promotional emails anytime by contacting us at support@embercandlecollection.com. For third-party opt-outs, please contact the provider directly.

External Links

We may link to third-party websites. Ember is not responsible for their privacy practices. Please review their privacy policies before submitting data.

For European Union Users (GDPR)

If you reside in the EU, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to correct or delete your data
• The right to restrict or object to processing
• The right to data portability

By using this site, you consent to the transfer and processing of your data in the U.S. We provide protection through frameworks such as the EU-U.S. Privacy Shield.

To exercise any of your GDPR rights, please email us at support@embercandlecollection.com.

Security

We use SSL encryption and secure storage to protect sensitive data. Only authorized personnel can access your information, and we implement safeguards against unauthorized use or loss.

Your Acceptance

By using our site, you agree to this Policy. If you do not accept it, please stop using the site. Continued use after updates implies acceptance.

Contact Us

If you have questions, contact us at:
Email: support@embercandlecollection.com
Phone: 213-514-5888
Mailing Address:
Ember
3251 E. 26th St.
Vernon, California 90058

GDPR Compliance Notice

This Policy includes GDPR considerations. Additional compliance steps may include:

• Data audits
• Data processing agreements
• Appointing a Data Protection Officer
• EU representation (if applicable)
• Breach notification procedures

See gdpr.eu for full guidance.

COPPA Compliance Notice

If your website targets children under 13, COPPA regulations apply. Visit ftc.gov for full requirements.