A small amount of soot is natural with any candle. The best way to reduce it is by trimming your wick before each burn. Make sure your candle isn’t placed near a draft or air vent. Always extinguish your candle if it’s been burning for over 4 hours. We also recommend using a candle snuffer to help minimize soot.

This is called tunneling. It usually means the candle hasn't burned long enough for the wax to fully melt across the surface. To prevent this, allow your candle to burn for 3–4 hours at a time so the wax can pool from edge to edge.

We use sustainable, high-quality natural soy wax. It's free of parabens, sulfates, phthalates, and lead. Our candles are clean-burning, true-to-scent, and long-lasting. We keep our ingredients as natural as possible and only use pure premium fragrance oils.

Yes. Our candles do not contain any animal products, and no animals were tested or used during production. We prioritize clean and natural ingredients and only use pure premium fragrance oils.

No. We use cotton wicks to ensure there’s no lead in any of our products.

We only accept returns of unburned candles within 30 days of purchase.

Yes. We accept returns within 30 days of purchase as long as the item hasn’t been used or damaged. We’ll apply store credit to your account, minus any shipping fees incurred by Ember.

Unfortunately, we’re not set up to ship to Canada just yet. Please check back soon!

We currently do not ship to Alaska or Hawaii.